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Hire Remote Support for Your Business
Hire Remote Support for Your Business
Shundra Williams Business Services provides flexible, U.S.-based virtual customer support services designed to help businesses operate efficiently and serve their customers effectively.
Shundra Williams Business Services provides flexible, U.S.-based virtual customer support services designed to help businesses operate efficiently and serve their customers effectively.
Services We Offer
Services We Offer
Tired of missed calls and overwhelmed staff? Our trained virtual agents provide 24/7 phone, email, and chat support—customized to your needs.
Tired of missed calls and overwhelmed staff? Our trained virtual agents provide 24/7 phone, email, and chat support—customized to your needs.
What We Offer:
What We Offer:
-Answering services (after-hours or full-time)
-Answering services (after-hours or full-time)
-Appointment scheduling
-Appointment scheduling
-Live chat & email support
-Live chat & email support
-Intake and follow-ups
-Intake and follow-ups
-Tenant & client support calls
-Tenant & client support calls
Industries We Support:
Industries We Support:
-Medical & Dental Practices -Law Firms & Accountants -Property Management Companies
-Medical & Dental Practices -Law Firms & Accountants -Property Management Companies
-Small Businesses & Nonprofits -Service-based organizations
-Small Businesses & Nonprofits -Service-based organizations
Why Businesses Choose SWBS
Why Businesses Choose SWBS
*️⃣Trained U.S. based agents *️⃣Scalable support as your business grows
*️⃣Trained U.S. based agents *️⃣Scalable support as your business grows
*️⃣Flexible service packages *️⃣Clear communication and accountability
*️⃣Flexible service packages *️⃣Clear communication and accountability
How It Works
How It Works
Schedule a consultation
Define your service needs
Receive a customized support proposal
Launch sevices with trained agents
Frequently Asked Questions – Virtual Call Center Services
Frequently Asked Questions – Virtual Call Center Services
What type of support can your agents provide?
What type of support can your agents provide?
Our U.S.-based virtual agents can handle inbound calls, live chat, email support, appointment scheduling, form intake, maintenance requests, and more—depending on your industry needs.
Can you use our existing systems (like EHR, CRMs, or booking platforms)?
Can you use our existing systems (like EHR, CRMs, or booking platforms)?
Absolutely. Our agents are trained to adapt to your existing tools and systems to ensure seamless integration with your workflow.
How does pricing work?
How does pricing work?
We offer flexible pricing based on the number of weekly hours, type of support, and industry. You can choose a preset package or request a custom quote.
Do you require a contract or long-term commitment?
Do you require a contract or long-term commitment?
No long-term commitment is required. We offer month-to-month packages with options to upgrade or cancel with notice.
How quickly can services start?
How quickly can services start?
Typically within 3–7 business days after contract signing, depending on your onboarding needs and agent availability.
Are your services HIPAA-compliant?
Are your services HIPAA-compliant?
Yes. For medical clients, we follow HIPAA compliance guidelines and can sign a Business Associate Agreement (BAA) if needed.
Contact us to schedule a consultation or Request a Custom Quote
Contact us to schedule a consultation or Request a Custom Quote
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