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Shundra Williams Business Services (SWBS) is a virtual call center support organization providing professional remote agents and flexible customer service solutions for businesses nationwide. Founded by Shundra Williams, a certified Independent Business Owner with extensive experience in call center leadership, training, and operations, SWBS is built on structure, accountability, and opportunity.
Shundra Williams Business Services (SWBS) is a virtual call center support organization providing professional remote agents and flexible customer service solutions for businesses nationwide. Founded by Shundra Williams, a certified Independent Business Owner with extensive experience in call center leadership, training, and operations, SWBS is built on structure, accountability, and opportunity.
Our Mission
Our Mission
To connect reliable virtual agents with meaningful remote work opportunities while delivering dependable customer support solutions to businesses.
Our Vision
Our Vision
To be a trusted partner for businesses seeking scalable virtual support and a gateway for individuals pursuing legitimate work-from-home opportunities.
Professionalism
Transparency
Accountability
Integrity
Who We Serve
Who We Serve
For Remote Agents
For Remote Agents
We support motivated individuals seeking legitimate, flexible, remote customer service opportunities through structured onboarding, clear expectations, and ongoing support.
For Businesses
For Businesses
We provide dependable virtual customer support solutions tailored to the needs of small businesses, organizations, and service-based industries.
How It Works
How It Works
Agents
Agents
Review onboarding requirements and expectations
Submit an Application
Bass a background check
Complete certification
Select Client opportunities and begin work
Businesses
Businesses
Schedule a consulatation
Define service needs and coverage
Match with trained virtual agents
Finalize contract
Launch support services
Why Work With SWBS
Why Work With SWBS
Experienced leadership in call center operations
U.S.-based virtual agents
Flexible and scalable service models
Transparent onboarding and expectations
Ready to Get Started?
Ready to Get Started?
Hi, I’m Shundra Williams—a certified Arise® Independent Business Owner and founder of Shundra Williams Business Services. With over a decade in call center management and business development, I built this company to:
Hi, I’m Shundra Williams—a certified Arise® Independent Business Owner and founder of Shundra Williams Business Services. With over a decade in call center management and business development, I built this company to:
-Empower people to earn from home
-Empower people to earn from home
-Help small businesses grow without overhead
-Help small businesses grow without overhead
-Create opportunities for financial freedom
-Create opportunities for financial freedom
We’re based in Florida and serve clients and agents nationwide.
We’re based in Florida and serve clients and agents nationwide.
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